Política de reembolso

Pont de l’Alma Jewelry Return & Refund Policy
Last updated: April 6, 2026

At Pont de l’Alma Jewelry, we want you to love your order. Because of the nature of our products, we do not accept general returns.

1. Returns

We only accept returns in the following cases:

  • the item arrives damaged
  • the item has a manufacturing defect
  • you receive the wrong item

To request a return, you must contact us within 7 days of receiving your order at almamonat1999@gmail.com with:

  • your order number
  • a description of the issue
  • clear photos of the product and packaging

Items sent back without first contacting us will not be accepted.

2. Exchanges and Store Credit

We do allow:

  • exchanges for another product, or
  • store credit

Requests for exchanges or store credit must be made within 7 days after delivery and are subject to approval.

The item must be:

  • unused
  • unworn
  • in its original condition
  • in its original packaging

We reserve the right to deny exchanges if the item does not meet these conditions.

3. Non-Returnable Items

We do not accept returns or refunds for:

  • general dissatisfaction
  • sale items
  • gift cards
  • items damaged through normal wear, improper care, or misuse

4. Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 7 days so we can evaluate the issue and offer an appropriate solution.

5. Refunds

Refunds are only issued if a return is approved due to:

  • a damaged item
  • a defective item
  • an order fulfillment error on our part

If approved, refunds will be issued to the original payment method. Please allow up to 10 business days after approval for the refund to appear, depending on your bank or card provider.

6. Cancellations

Orders may be canceled within 12 hours of purchase.

After the first 12 hours, orders cannot be canceled if they have already entered processing.

7. Contact

If you have any questions about returns, exchanges, or refunds, please contact us at:

Email: almamonat1999@gmail.com
Phone: 862-944-5191